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While the ticket system sends an email response to the user, ...

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Subject:While the ticket system sends an...
Summary:Package rating comment
Messages:1
Author:Owens
Date:2012-02-26 13:45:33
 

  1. While the ticket system sends an...   Reply   Report abuse  
Picture of Owens Owens - 2012-02-26 13:45:33
While the ticket system sends an email response to the user, the user cannot reply to the email to update the ticket. So while useful, it's sort of inconvenient.